Tag Archives: technical support

Drilling Software As a Renewing Process

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It is said that every 7 years, we have a whole new body, because daily our old cells are dying off and being replaced with new ones. As the New York Public Library’s Science Desk Reference (Strongsong Press, 1995) notes, “There are between 50 and 70 trillion cells in the body. “ Each type of cell has its own life span. Colon cells die off after about 4 days. Red blood cells live for about 4 months, while brain cells typically last an entire lifetime. Therefore, there’s nothing special about a 7-year cycle, since cells are renewed all the time.

In a similar way, software has its own life-cycle, from 1st version to a mature product. Functions are dropped or upgraded. Window platform changes. Development tools evolve. Even developers switch. Users want better graphics with faster calculation. All these facts contribute to the ever-changing software. Our TADPRO (torque and drag model), since its 1st appearance in 2005, now is in version 7.1. If we account both major and minor version upgrades, we must have had more than 20 releases.

We have never compared how many lines of code in version 7 are still the same as those in version 1. It is definitely getting more mature as more drilling engineers start using TADPRO every year. They are the users, testers and judges. Together with them, we nurture TADPRO from a caterpillar to a beautiful butterfly.

Our body is designed to be regulated and maintained. When we don’t, we pay the price, in terms of sickness. If people do not get enough sleep, they may get accident or more serious disease; if we do not get our back well supported, we get backaches, and so on.

Engineering software like TADPRO is also a living product, demanding support from both users and developers. As drilling technologies advance and computer operating system evolves, software needs to be upgraded or turned to fit into the new environment.

Some people may think software, once purchased, works wonder forever, or think technical support, upgrade and maintenance plan is unnecessary or expensive. But think about the backaches without support or the ease of engineering work with well-supported software, you might have second thought.

Hakuna Matata With PVI Drilling Software

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A few days ago I watched “The Lion King” with my two little daughters. In my opinion, this animated film is one of the best of all times. It tells a great story of courage, love and family. It also has very nice music and memorable songs.

One of the songs is called “Hakuna Matata”. These words are actually native of Swahili and they can be translated literally as “no worries”. The song is joyfully sung by a huge wart hog named Pumbaa and a tiny little meerkat named Timon. They sing this song to cheer up young Simba, a lion cub, who has wandered away from home and can’t find his family. He is scared and filled with fears, but Timon and Pumbaa turn the negative into a positive telling him that he needs not too worry much because things will be fine.

Hakuna Matata With PVI Drilling Software

The characters sing, “Hakuna Matata! What a wonderful phrase… Hakuna Matata… ain’t no passing craze. It means no worries for the rest of your days. It’s our problem-free philosophy. Hakuna Matata!”

I love this philosophy. Sometimes we find ways to stress ourselves out and worry about things. We take life way too seriously. Life is too short to be stressed out and overly concerned about things.

There are several things in our lives we can do to minimize this stress. Believe it or not sometimes spending a little bit of money can save worries and trouble down the line and end up saving us more money overall.

Confused? Okay… let me explain. Here’s an example: I recently purchased a car. It’s a nice car but the biggest concern I had when I bought this vehicle was the cost of the repairs and maintenance. My car is a German engineered model, and most people know that cars like these are expensive to maintain and repair. However, the dealer offered me a maintenance plan that I was able to purchase when I bought the car and it covered things for 100,000 miles. It covered everything from oil changes, to batteries, to brake jobs on the car. It even covered my tires. The cost of the plan seemed a little high at first. Then I thought about how much brakes, tires and oil changes cost for the car. When I figured that out, I learned that the plan actually cost about the same price as 4 new tires and 1 oil change for my car. So it actually wasn’t a bad investment.

I’ve had my car now for a year. During this time, I’ve had two oil changes, replaced the battery, changed the brakes and got 2 new tires, all of which were covered at 100% on my service plan. Wow! I don’t have to worry about much with my car. Hmmm… Hakuna Matata! No worries!

Pegasus Vertex costumers have an option to where they can experience “Hakuna Matata” as well. PVI offers an Upgrade & Maintenance (U&M) plan that allows the software user to be worry free. With this plan, the customer can utilize PVI’s world class technical support when they have software problems or questions. The customer also is eligible to receive all of the products upgrades and bug fixes throughout the year. So the software user will always be in good hands and have the latest and greatest features available to them. This helps the customer live a happy and productive life while knowing that they are always going to be able to enjoy their software at the highest level with no bugs or problems. Wow… Hakuna Matata!